FREE SHIPPING* for orders over $98! All orders come packaged in a complimentary reusable gift box. *applies to U.S. orders of our handmade designer jewelry


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Please click on My Account + Order Status link on the upper right above to check the status of your order.

For other inquiries not answered in our questions below, please contact us through our support form.

Turn-Around Time and Shipping Information
We want to set accurate delivery expectations. We process orders Monday through Friday. Please take into consideration that orders may take longer to produce and ship during holiday seasons or due to other circumstances beyond our control.

Use the chart below to determine the estimated delivery time for your order, which is the expected shipping time added to our studio production time. Shipping time begins after your order leaves our studio, generally 1-5 business days after your order is placed. PLEASE NOTE: Business days refer to weekdays - Monday through Friday. U.S. legal holidays are not counted as business days.

These times are estimates and are not guaranteed delivery dates. If you have not received your order within the time frame shown for the shipping method you selected, please contact us, and we will assist you. Once your order has entered the carrier's system, we have no control over the delivery of your order.

Shipping Method
Studio Production Time
Shipping Time
Total Delivery Time Estimate
Cost

FREE or USPS
Priority Mail
Shipping

 Ships within 1-5 business days after the order is placed
2-7 business days
 3-12 business days
(USPS will take longer near the holidays)
 FREE
or $5 if order total is under $98
FedEx Ground Ships within 1-5 business days after the order is placed
1-7 business days 2-12 business days
(can vary near the holidays)		 $8
FedEx 2 Day Ships within 1-3 business days after the order is placed (rush order) 2 business days 3-5 business days
(can vary near the holidays)		 $30 (includes studio rush)
USPS Express Overnight Ships within 1-3 business days after the order is placed (rush order) 1 business day
 2-4 business days
(USPS will take longer near the holidays)		 $30 (includes studio rush)
FedEx Std. Overnight Ships within 1-3 business days after the order is placed (rush order) 1 business day
 2-4 business days
(can vary near the holidays)		 $45 (includes studio rush)


Find quick answers to your questions about our handmade designer jewelry below... or if you like, find out more about us and check out our customer testimonials!

Thank you for your continued support and patronage - we love making jewels for you!
ordering + returns
• can I modify a Jewel Box package?
• do you accept special orders?
• do you offer price adjustments?
• what is your return policy?
• do I have to pay sales tax?
• how do I buy or redeem a gift certificate?
• I'm international - do you ship to my country?
• what are my shipping charges?
• how do I use a coupon?
• when will my credit card be charged?
• what do I do if received the wrong product?
• when will my order ship?
existing order status
• has my order shipped?
• how do I change quantities or cancel an item in my order?
• how do I get a copy of my receipt/invoice?
• how do I track my order?
• my order is missing some merchandise.
• when will my backorder arrive?
my account
• how do I create an account?
• how do I edit my account information?
• how do I retrieve my password?
guarantees
• 30 days money back guarantee
• privacy policy
• security
additional support
• how can I contact you?
• wholesale inquires
product information
• how should I care for my jewelry?
• what is gold fill?
• what materials are used?
• how can I make sure I get the right fit?


Joy O creates handmade designer jewelry, designer jewelry, handmade necklace, handmade earrings, handmade hammered hoops, handmade bracelet, designer necklace, designer earrings, designer hammered hoops, designer bracelet in styles worn by celebrities like Anne Hathaway and Eva Longoria. Our handmade designer jewelry is part of celebrity style and celebrity fashion, Eva Longoria style and fashion, Anne Hathaway style and fashion, and is handcrafted with care in San Francisco, California.