free shipping
All U.S. orders over $98 get free shipping, gift wrap, and
a jewelry cleaning cloth!


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Find quick answers to your questions below...
ordering + returns
• can I modify a Jewel Box package?
• do you accept special orders?
• do you offer price adjustments?
• what is your return policy?
• do I have to pay sales tax?
• how do I buy or redeem a gift certificate?
• I'm international - do you ship to my country?
• what are my shipping charges?
• how do I use a coupon?
• when will my credit card be charged?
• what do I do if received the wrong product?
• when will my order ship?
existing order status
• has my order shipped?
• how do I change quantities or cancel an item in my order?
• how do I get a copy of my receipt/invoice?
• how do I track my order?
• my order is missing some merchandise.
• when will my backorder arrive?
my account
• how do I create an account?
• how do I edit my account information?
• how do I retrieve my password?
guarantees
• 30 days money back guarantee
• privacy policy
• security
additional support
• how can I contact you?
• wholesale inquires
product information
• how should I care for my jewelry?
• what is gold fill?
• what materials are used?
• how can I make sure I get the right fit?